Good communication starts with listening. For fifteen years I’ve gathered feedback from customers, members and communities and turned it into stories, emails and websites that earn their trust. Now I offer my services to non-profits and small organizations.
Learning what your audience thinks and needs, to inform what content to produce.
Research on similar organizations
Running surveys and interviews
Report with messaging recommendations
Stories, case studies, thought leadership, newsletters and reports.
Content strategy
Newsletters and email flows
Case studies and articles
Content that can be repurposed
Website updates, SEO-optimized copy, and help make sites easy for visitors to use.
Website review from a user’s perspective
Content updates and routine upkeep
Simple new websites and handover guides
Accessibility and mobile checks
"We highly recommend working with Natalie! She is professional, creative, attentive to details, and a pleasure to work with."
Tell me what you need and we can talk it through together.
